FAQs

1. How long does shipping take?

Shipping times may vary depending on your location and the product you ordered. Typically, our products are shipped within 1-3 business days and delivered within 7-14 business days. Please note that international orders may take longer to arrive due to customs clearance.

2. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

3. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

4. Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges. If you are not satisfied with your purchase, you can request a refund or exchange within 30 days of receiving your order. Please refer to our refund policy for more information on the eligibility and process.

5. Are the products in your store high quality?

Yes, we take pride in offering high-quality products to our customers. We carefully select our suppliers and conduct quality checks to ensure that the products meet our standards before they are shipped to you.

6. Can I cancel my order?

You can cancel your order within 24 hours of placing it. After 24 hours, the order may have already been processed and shipped. Please contact our customer support team as soon as possible if you wish to cancel your order.

7. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no additional charges for shipping within the specified delivery timeframe.

8. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation. Please provide photos or videos of the damaged or defective product to expedite the process.

9. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

10. Do you ship internationally?

Yes, we ship internationally to most countries. However, please note that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the customer.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.